Satellite Solution is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal data. Please read it carefully to understand our practices regarding your data.

Scope

This Privacy Policy outlines the types of data we collect, how we use it, and why. When we refer to our “services,” we mean the various business solutions we offer, including Business Gas, Business Electricity, Card Machines, Water, Internet, and Telephone services.

Our services may include links to external sites that are not under our control. We recommend reviewing the privacy policies of any third-party sites you visit.

About Us

We, at Satellite Solution, are the data controllers for the information you provide to us. This means we are responsible for how your data is processed.

For data protection inquiries, you can reach our Data Protection Officer at:

Email: info@satellitesolution.co.uk
Postal Address: Privacy Team, Satellite Solution, 2 W End, Redruth TR15 2RZ, United Kingdom.

We may update this Privacy Policy periodically, so please check this page regularly for any changes.

What Personal Data Do We Collect?

Data You Provide: When you use our services, you may provide personal data, such as:

• Name or username
• Date of Birth
• Gender
• Email address
• Residential address
• Billing address
• Phone number
• Payment details

You must have the consent of any third parties whose data you provide.

Sensitive Data: In some cases, we may require sensitive data (e.g., health information). We will seek your explicit consent before processing such data.

Data We Collect Automatically: We collect data automatically when you use our services, including:

• Cookies and other online identifiers
• Website visit details (e.g., page views, clicks)
• IP address and ISP
• Device and browser information
• Interaction with our emails

Data from Third Parties: We may receive data from third-party services that we use or from partners to whom we provide data.

Data We Create: We may combine the data we collect to create new insights, such as:

• Approximate location
• Interests and preferences
• Linked devices

How Do We Use Your Data?

Providing Our Services: We use your data to:

• Verify your identity and eligibility
• Register and manage your account
• Process transactions and provide customer support
• Track sales and manage relationships with partners
• Request cancellations and process data rights requests

Improving and Promoting Services: We may use your data to:

• Conduct market research and analysis
• Promote our services and run marketing campaigns
• Develop new products and improve existing ones
• Target advertising based on your interests

Operating Our Business: We use data for:

• Business operations and fraud prevention
• Compliance with legal and regulatory obligations
• Internal audits and business assessments

Why Can We Use Your Data?

We use your data based on the following lawful bases:

• Contract: To fulfill our obligations under a contract with you or to take steps before entering into a contract.
• Consent: Where you have given us permission to process your data for specific purposes.
• Legal Obligations: To comply with legal requirements.
• Legitimate Interests: For purposes that align with our legitimate interests, such as improving our services and preventing fraud.

Who Might We Share Your Data With?

We may share your data with:

• Product Suppliers: To provide quotes and assist with service delivery.
• Service Providers: For business operations and fraud prevention.
• Advertising Partners: To target relevant advertisements.
• Analytics Providers: To improve our services.
• Legal and Regulatory Authorities: When required by law or to protect our rights.

In the event of a business transfer, such as a merger or acquisition, your data may be transferred to the new entity.

How Do We Store and Protect Your Data?

We follow industry best practices to secure your data and only retain it as long as necessary for its intended purpose. Data may be stored or processed outside the UK, where we ensure adequate protection through legal safeguards.

While we strive to protect your data, please be aware that internet transmission is not completely secure.

Cookies

We use cookies to enhance your experience on our site. Cookies help us recognize you and provide a more personalized experience. You can manage cookies through your browser settings, but disabling cookies may affect the functionality of our services. For more details, please refer to our Cookie Policy.

Your Data Rights

You have the following rights regarding your personal data:

• Withdraw Consent: You can withdraw consent at any time.
• Delete: Request deletion of your data, subject to certain legal exceptions.
• Update: Request corrections to inaccurate or incomplete data.
• Limit Use: Request limitations on the use of your data.
• Portability: Request data sharing with another entity.
• Object: Object to data processing based on legitimate interests.
• Access: Request a copy of your data.

To exercise any of these rights, please contact us at info@satellitesolution.co.uk.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@satellitesolution.co.uk
Address: Privacy Team, Satellite Solution, 2 W End, Redruth TR15 2RZ, United Kingdom

For unresolved issues, you may contact the Information Commissioner’s Office (ICO) for further assistance.